Patient Satisfaction

Each year St Cloud Medical Group conducts a Patient Satisfaction Survey to evaluate what areas we're meeting our patient's needs, and the areas that need improvement. We're proud that our overall level of patient satisfaction for 2008 was very high.

• 98% of patients felt their Doctor took time to listen to their concerns and answer questions.
• 95% of patients felt their Doctor took adequate time to explain test results.
• 96% of patients felt an appointment was available within a reasonable amount of time.
• 99% of patients would recommend the clinic to friends and family.

Here is some of the feedback our patients have given us:

"They remember you, you don't just feel like you are just another patient."

"Maintaining a culture of care, concern and respect for patients as people."

"Genuinely care for patients. Very comfortable environment."

"All things were done well. Your nurses and other staff are second to none."

"Every time we call for questions, we get an immediate response. The doctor is extremely knowledgeable and helpful. She takes time to look at our needs and makes sure we are comfortable. Out of concern for our son, she made sure she could see us right away."

"When I called, I talked to a real person and was able to make an appointment. The clinic I called before this one had several messages that I had to go through & when I reached a person was told nothing was available. All the staff we had contact with were very friendly. This was a positive experience. Keep up the great work!"